• To notify the city that your property has suffered damage so that we can properly document the impact of the damage sustained throughout the city, click here
• To submit a question or if you need assistance, click here
• To file a claim with the city, click here

Please note that due to the exceptionally high number of requests in connection with the flooding caused by the rains on August 9, the response time to requests may be longer than usual.

If your property was flooded on August 9 and if it is your intention to submit a claim to the Town or you would like to reserve the right to do so, you must submit a claim in writing within 15 days of the event, with the deadline being Saturday, August 24 at 11:59 pm, click here to submit your claim.

MESSAGE TO THE POPULATION

The members of the Kirkland Town Council invite you to read a letter signed by Mayor Gibson addressed to Premier François Legault requesting changes to the provincial government’s financial assistance program for our citizens. You will find this letter on the home page at ville.kirkland.qc.ca.

In terms of cleaning up our residential neighborhoods, the progress we have made to date now allows us to focus our post-flood efforts on the second phase of recovery.

This phase involves actively gathering data and launching studies to better understand how our systems reacted to the unprecedented conditions we experienced on August 9.  The purpose of these studies is to analyze our sanitary and storm sewer systems, and to carry out a detailed examination of specific situations observed on particular streets in our town.

Also, the first phase of collection of goods damaged by the August 9 floods is continuing throughout the city until further notice, with the next collection scheduled for this Sunday, September 1.

For the latest information on our flood response and other important updates, please regularly visit our website.

Message from the Council on the exceptional rainfall on August 9, 2024

Dear citizens, we are reaching out in the aftermath of the severe rainstorm that struck our city on August 9th, which also affected 194 other municipalities in Quebec. The extreme weather caused significant damage, affecting over a thousand properties throughout our Town, flooding homes, and disrupting the lives of residents. This disaster has deeply affected us all, whether personally or through our extended families.

We understand the deep anxiety and frustration many of you are feeling right now. Seeing your homes damaged and personal belongings lost is deeply distressing. We empathize with each and every one affected by this natural disaster. As we face these challenging times together, we thank you for your patience and understanding.

From the moment this crisis began, we have worked tirelessly to address the situation. Different phases of recovery have been planned, and we have adjusted accordingly as things developed. Over the past two weeks, we have removed over 8,000 cubic meters of flood-damaged debris, driven by our commitment to help restore a sense of normalcy to our community as quickly as possible. This service will continue until further notice to ensure that we meet the ongoing needs of our residents.

Our region experienced record-breaking rainfall that overwhelmed not only our own systems but also those of many other municipalities, including those under the responsibility of the agglomeration of Montreal. As we move into phase two of our response, we are launching several studies to gain a deeper understanding of how these systems reacted under such unprecedented conditions. Though these studies will take time, your council is committed to being transparent with the findings of these reports.

Kirkland residents have always demonstrated remarkable solidarity and resilience in challenging times, and this situation is no different. Previous adversities have shown just how strong and united our community can be, with neighbors rallying to support each other and volunteers mobilizing to assist those in need. This spirit of unity will be crucial as we face our current challenges and work towards rebuilding. Rest assured the Town of Kirkland stands firmly with its residents. We will be holding an information session in the coming weeks and will provide the details to you shortly.

Rebuilding a basement after the flood of August 9, 2024

If your basement has been affected by flooding and you need to rebuild it, you do not need a permit from the Town of Kirkland to carry out the work. If your work requires a storage container for your construction materials, we ask that you place it in your driveway and not on the street.

No permit is required for the installation of a back-flow valve or submersible pump. However, please ensure that the work is carried out according to the rules of the Quebec Plumbing Code.

If you are planning significant modifications to your basement (for example, adding a bathroom or making structural changes to the building), a permit may be required. In this case, we invite you to contact our urban planning department by clicking here.

Message to the population - August 22

Operations to collect damaged goods – Significant progress

We want to inform you that significant progress has been made in collecting flood-damaged goods across our town. Collections will continue until further notice and you can always drop off your damaged belongings at the Municipal Garage located at 25 Claude-Jodoin Street, in enclosures accessible 24 hours a day.

Notify the Town or your insurance company of a flood

If your property has been flooded, it is essential that you notify us so that we can properly document the impact of the damage sustained throughout the Town. To do so, go to ville.kirkland.qc.ca and complete an online request.

If you’ve been impacted by the recent floods, please make sure to contact your insurance company without delay.

Submit a claim to the Town

If your property was flooded on August 9 and if it is your intention to submit a claim to the Town or you would like to reserve the right to do so, you must submit a claim in writing within 15 days of the event, with the deadline being Saturday, August 24 at 11:59 pm.

Thank you for your cooperation as we continue to face this challenging time.

Message to the population – August 21

Operations to collect damaged goods – Underway

Our operations to collect goods damaged by the August 9 floods will continue in all the sectors of the municipality, until further notice.

The enclosures set up at the Municipal Garage, 25 Claude-Jodoin Street, remain accessible 24 hours a day for dropping off your damaged goods.

In order to prioritize the Town’s clean-up operations, please only place items damaged by the August 9 floods at the curb. Regular bulky items will be collected during the sectoral household collections scheduled for September.

Municipal Yard drop-off site closed to the public on Saturday, August 24 and 31

Please note that the drop-off site for bulky items, electronics, polystyrene and other items, normally open on Saturday mornings at the Municipal Yard, will be closed to the public on Saturday, August 24 and 31, for safety reasons. The Municipal Yard is currently being used to its full capacity for the storage and disposal of damaged goods collected door-to-door, and heavy machinery is constantly coming and going on the site.

The enclosures set up at the Municipal Garage, 25 Claude-Jodoin Street, remain accessible 24 hours a day for dropping off your damaged goods.

Appliances of all sizes and large televisions: please click here for special home collection.

Paint and other household hazardous waste: please click here for disposal options.

Vulnerable Persons

Are you concerned about the health and safety of someone in your neighborhood? To report an emergency, please call 911. For all other situations, call us at 514-694-4100 during normal business hours.

Notify the City of a Flood

If you have suffered damage, it is essential that you notify us so that we can properly document the impact of the damage on the entire municipal territory. To do so, please click here

Message to the population – August 16

Municipal Yard drop-off site closed to the public on Saturday, August 17 and 24

Please note that the drop-off site for bulky items, electronics, polystyrene and other items, normally open on Saturday mornings at the Municipal Yard, will be closed to the public on Saturday, August 17 and 24, for safety reasons. The Municipal Yard is currently being used to its full capacity for the storage and disposal of damaged goods collected door-to-door, and heavy machinery is constantly coming and going on the site. 

The enclosures set up at the Municipal Garage, 25 Claude-Jodoin Street, remain accessible 24 hours a day for dropping off your damaged goods.

Operations to collect damaged goods underway on Saturday and Sunday, August 17 and 18

Please also note that our operations to collect goods that were damaged by the floods on August 9, will continue throughout the city this Saturday and Sunday, August 17 and 18.  Damaged goods that you wish to dispose of via this collection can now be placed at the curb to be picked up.

Managing priorities to better meet the needs

Overview of the situation

On August 9, over 160 mm of rain fell on our territory in a very short period of time, causing considerable damage throughout the municipality. A situation unheard of in Kirkland and in many other municipalities!

Since the beginning of these events, we have been doing everything in our power to ensure the safety of our citizens and residential neighborhoods, and to prioritize our services to the public in light of these unprecedented events.

Cleaning as a priority

The city is currently in clean-up mode and will remain so until the entire area returns to normal.  The task is monumental, and all our teams are mobilized to carry out these operations.  Delays can therefore be expected in the provision of our special collection services (branches, bulky items, street sweeping, asphalt laying, etc.).

Information for the public

We are dealing with a large volume of flood-related queries on a daily basis, and ask for your understanding if the response time is longer than usual.  We are committed to providing you with all the information we have as soon as it becomes available.

Back to normality

The return to normal will undoubtedly take some time.  The situation calls for a great deal of effort, patience and perseverance on all sides. The return to a certain normality will also enable us to analyze the current situation and identify possible solutions to implement.

The importance of protecting your home

We get a lot of questions from people who want to know what they can do to better protect their homes.

In reality, each situation is unique and has different technical elements to consider.  This is why it is important to consult a professional in the field, who will be able to answer your questions and recommend solutions tailored to your needs.

A FEW REMINDERS TO CITIZENS WHO HAVE SUFFERED DAMAGE

Notice to your insurers

• If you haven’t already done so, we remind you to notify your insurance company of any damage to your property as soon as possible.
• Should your insurance company offer to provide a waste container, we ask that you accept their offer as this will greatly help speed up our clean-up operations.
• If you have to wait for the appraiser, we recommend that you store your damaged goods at the side of the house rather than at the curb.   
• If you have to wait for the appraiser’s visit to dispose of your damaged goods, place them on the side of the house rather than at the curb to avoid having them picked up by the city.

Collection of damaged goods

• Our operations to collect damaged goods are ongoing in all sectors of the city.  These operations will continue as long as required, and may extend until midnight when necessary.
• Damaged goods can also be dropped off at the Municipal Garage, at 25 Claude-Jodoin Street.  Two enclosures have been set up for this purpose and are accessible 24 hours a day.
• Given the large volume of debris to be picked up, all our teams are assigned to collecting and disposing of damaged goods in all areas of the city. 
• As a result, we had to temporarily suspend the provision of certain other municipal services, including branch collection, street cleaning and horticultural services.  Thank you for your understanding in this respect.

Additional information

The Floods page of our website is updated daily.  We invite you to consult it regularly for the latest information.

If you have any further questions, please contact us by clicking here.

Flooding caused by exceptional rainfall on August 9

Message to the population

This Tuesday, August 13, our operations to collect damaged goods are continuing in all sectors of the city.  We remind you to place your belongings at the curb for collection, or on the side of the house while waiting for your appraiser. You can also drop them off at the Municipal Garage, 25 Claude-Jodoin Street, in enclosures accessible 24 hours a day.

If you have suffered damage, it is essential that you notify us so that we can properly document the impact of the damage sustained throughout the city. To do so, go to ville.kirkland.qc.ca and complete an online request.  If you have already notified us by e-mail, telephone or other means, you don’t need to do so again. We have your information.

Considering the large volume of debris to be picked up, should your insurance company offer to provide a waste container, we ask that you accept their offer as this will greatly help speed up our clean-up operations.

Finally, we ask you to check on your neighbors, especially if they are elderly or live alone, to see if they are well or if they need assistance, in which case please notify us at 514 630-1234.

Flooding caused by exceptional rainfall on August 9

Updated: August 12, 2024

Message to the population

If your home or belongings have suffered damage, we remind you to contact your insurance company to find out how to proceed with your claim and whether or not you can dispose of your damaged goods immediately. 

If you have to wait for the appraiser, we recommend that you store your damaged goods at the side of the house rather than at the curb.  Please note that all goods placed at the curb will be picked up by the city, and that delays are to be expected in the provision of other municipal services.

Crews dedicated to the collection of damaged goods placed at curbside have been deployed throughout the city.  These operations will continue as long as required, and may extend until midnight when necessary.

Damaged goods can also be dropped off at the Municipal Garage, at 25 Claude-Jodoin Street.  Two enclosures have been set up for this purpose and are accessible 24 hours a day until further notice.

To notify us of damage to your property, or for any additional information, fill out a request online by clicking here,  or call us at 514 694-4100.

Thank you for your cooperation.